Vitalia Australia makes every effort to ensure goods purchased arrive in an undamaged state. If an item(s) received is/are damaged or there is a discrepancy with your order, please contact us immediately via email at firstname.lastname@example.org. We will respond to your email within 1 business day.
Our goal is to ensure customers have a good shopping experience with us, so please contact us should you have any questions or concerns.
WHAT can be returned?
All items we sell can be returned.
WHEN do items need to be returned by?
Within 7 days of receipt of purchase. If contact is made after 7 days, replacement of damaged goods, exchanges or returns will be at our discretion.
HOW do I return an item?
You must contact us immediately to discuss the concern with your item and why you wish to return it. Photographic evidence will usually be required to substantiate any claim of damage or fault with the product.
WHERE do items need to be returned to?
Items must be returned to our postal address 6 Staple St, Seventeen Mile Rocks Qld 4073.
SHIPPING COSTS for returns?
Shipping costs incurred on your original purchase are non-refundable, as these are costs that cannot be recovered. The customer is responsible for meeting the cost of returning the item to our nominated return address. If a replacement or exchange item(s) is being provided, we will meet the postage costs getting those goods to you. The method of postage will be determined by us.
CREDIT for returns?
At our discretion and depending on the particulars of the return, we will either offer a refund, credit, exchange or replacement.
Instore return option?
Our store is at 6 Staple St, Seventeen Mile Rocks Qld 4073. It is open between 9:30am and 2:30pm on weekdays.
For any items that are supplied in manuafacturers packaging (e.g. diffusers), the item must be returned in the original packaging, with all originally packaged items (e.g. power cables, adapters etc.) included. Goods must be returned in a state that allows for the resale of that item.
The term ‘Vitalia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 6 Staple St, Seventeen Mile Rocks, QLD 4073. Our ABN is 50 131 863 940. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information ABOUT third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us via email us as soon as possible using the CONTACT US form on our website. We will promptly correct any information found to be incorrect.